Ajnur* came to STEP 4 following her sister, who had completed STEP Cycle 3 before her. Both were orphans on their father’s side, bonded not just by blood but by loss. When she first arrived, Ajnur felt utterly empty. Her father’s death had shattered something deep inside her, as if part of her soul had been buried alongside him. To make matters worse, she had lost her baby just two months after birth. Grief piled upon grief.
After that, her extended family treated her like a servant—or worse, like she was invisible. In the ancient mountain code of northern Albanians, a woman was considered a “thes,” a sack—nothing more than a tool for carrying household burdens. That idea seeped into her own sense of self. Her days blurred together, spent caring for the elderly in the family, with no life of her own and no strength left to hope. No one saw her. No one listened. She felt stupid. She felt like she was nothing.
When she first walked into the Life Skills classes, she looked around, puzzled and uneasy. “What am I doing here? I don’t belong here…” she whispered to the staff. She couldn’t understand what the classes were even about. “I want to go home,” she told Asli*, one of the OPM staff members, her voice cracking with frustration and despair. She was convinced that this place—this program—wasn’t meant for someone like her.
But Asli* wouldn’t let her slip away so easily. Gently but firmly, she convinced Ajnur to stay, to give it a chance.
At first, Ajnur was silent, closed off—a ghost moving through the sessions. But she kept coming. Day by day, a small shift began. Bit by bit, she found her perspective widening. Little by little, she began to see herself differently.
One day, something remarkable happened. Asli served her coffee while she sat down, and Ajnur’s eyes went wide.
“You are serving coffee to me while I’m sitting down!” she exclaimed. She was stunned—she wasn’t the one running around, attending to others. For the first time, she was being treated as someone who mattered. Someone worth investing in.
Now, looking back, Ajnur is grateful she stayed. Her eyes light up when she talks about it.
“Now I understand. I’m not so stupid. I’m happy now. My life has changed, and I can see things from a different point of view. I’ve started to learn something…”
It wasn’t easy. It took time and patience—an unraveling of the knots tied tight by years of sorrow and dismissal. But step by step, she began to open up. At first, she could only express herself in simple, hesitant words. But in that group, surrounded by women on the same journey, she grew stronger. Their shared struggles bonded them; they lifted each other up. They became stronger together.
Now, Ajnur dreams of working alongside her sister, who has become a hairdresser. For the first time in a long time, she feels a spark of possibility. She is not giving up.
It was worth it—every uncertain step, every difficult conversation.
“I’m not going anywhere.” That’s what Ajnur says now, her voice steady and sure.
Serving at Hope & Health has given our staff the opportunity to be make a difference in people´s lives in Skopje, in a way that can only happen over time.
Ajnur* came to STEP 4 following her sister, who had completed STEP Cycle 3 before her. Both were orphans on their father’s side, bonded not just by blood but by loss.
Looking forward, we have our ears to the ground, to listen to the community and discern a path of hope into the future.
The STEP class of this year has been a story of new beginnings.
Fatima lost her husband, Omar, three years ago. After the birth of her second child, she suffered from postpartum complications that left her with severe back pain and limited mobility.
Operation Mercy is about people. At its heart, it’s about believing in the right people—those who are ready for transformation—and praying that they find their way to us.
“When we have the breaks in the training programme, some of the boys catch me and want to talk about how things are going at home.
Our Galaxy Event for STEP graduates each year is a dazzling display of talent and creativity. Dresses, wedding gowns, hairstyles, and stunning cosmetic creations are there for all to admire.
In STEP vocational training, Azra is now part of the sewing group. She was already able to sew the most beautiful front pieces of embroidery at home and soon,
“When I come here all my worries go away.” Exercises and social support are making a difference in women’s lives.
One school director partner has been a pathfinder for Operation Mercy´s youth dimension of STEP in the toughest neighborhood in the city.
The third wave of Covid brought a shaking up in the community in the capital of North Macedonia. One way our Operation Mercy team made a difference was by coming alongside the medical vaccination personnel in practical ways.
Saiid was beaming, a grin splitting his face from ear to ear. Not only was his house finished to the point that he and his family could start living in it,
The STEP program helps women from the north side of the city literally take a step and to move forward together with others.
The quality of training and product in all areas was professional; the standard had been raised.